General FAQs
Categories
Reimbursements FAQs
What is the max reimbursement amount?
Please look at the maximum amount you can get reimbursed for in your offer letter.
Can I request reimbursement more than once a month?
You may only request reimbursement once per month, either on the 5th or the 20th. If you forget to request reimbursement, you may not request reimbursement twice during the same month.
What type of receipts do I need to submit?
This is a reimbursement request, which means we will need PAID receipts. If the paid receipts do not have clear information about what you request reimbursement for, you must attach the original bill.
Can the receipts be under my spouse's or parent's name?
All reimbursements MUST be under your name. No spouse or parent names are allowed. NO exceptions.
What falls under the health reimbursement?
Some items include, any type of medical procedure including dental work, gym membership or fitness class, vitamins or medicines. If you have any questions about what falls under the health reimbursement, please contact Maria.
What is the deadline for submission?
Please send the reimbursement sheet with proof up to one day before payroll. It will only be reimbursed if you remember to send it before payroll is sent out.
Will someone send a reminder so I don't forget to submit my reimbursement?
No one will remind you to submit reimbursement. It is up to you to remember.
How do I fill out the sheet when it comes to dollar amounts?
On the reimbursement sheet, only write the maximum amount on the sheet, so if your max amount for internet is $20 but your internet bill is $30, on your sheet, you will write $20 as that is your max.
I missed sending my reimbursement for the past few months, may I submit now to reimburse the back dates?
No, you reimbursements are use it or lose it. You may not submit reimbursements for the past few months if you missed it.
Paid Time Off FAQs
When do I start accumulating PTO?
You will start accumulating PTO after your 3-month probationary period. If there are holidays during your probation, you will not be paid for it. You will need to either work, or take an unpaid day off.
How does PTO time get accumulated?
You accumulate 3.33hrs per pay period
Do I need to keep track of my own PTO time?
You will be provided with a PTO sheet where you can keep track of your current PTO.
Can I make up time if I miss work?
If you are not able to be at work and want to make up some time, please make sure that you get it approved by your manager first and keep Maria in the loop. Please keep in mind that making up time for an absence should not be abused and can only be done within the same pay period.
What if I have an emergency?
If you are sick or have an emergency and need to miss work, please do your best to let Maria know so the team is aware. At the least let your manager know. You can message Maria via WhatsApp at 9163671891 or send her an email to [email protected]. Upon return, you will still need to submit a Time Off Sheet for our records.
How many PTO hours can I take from one year to another?
You can only take 40 hours of PTO from one year to another. The rest will be paid out during the first pay period of the year (1/5).
Can I choose not to have my PTO hours paid out and accumulate to the next year?
Unfortunately, all PTO hours over the 40hr limit will be automatically paid out. No exceptions.
Payroll FAQs
When is payroll processed?
Payroll is processed twice each month, on the 5th and 20th. When either date falls on a weekend, payroll will be processed on the next business day.
What dates does payroll cover?
The 5th payroll covers work completed from the 16th through the last day of the previous month. The 20th payroll covers work completed from the 1st through the 15th of the current month.
How do I get paid?
Employees located in Colombia will be paid via Remitly. Payment can take anywhere between 30 minutes and 3 days to be deposited, depending on the employee's bank.
Employees located in the Philippines will be paid via OFX. Payment takes 1-2 days to be deposited.
Who do I contact if there are issues with payroll?
Please contact Maria
Can I ask for a payment advance?
LOJO does not give payment advances.
Probation FAQs
How long is the probation period?
Each new employee is on probation for the first 3 months of employment.
Will I be evaluated?
Each employee will receive 3 evaluations during this probation period. The evaluations will be sent out on the employee's 30-, 60-, and 90-day marks.
Do I receive benefits during my probation period?
During the probation period, per your contract, you are not eligible for LOJO benefits. This means if there is a holiday, you will not qualify for a paid holiday, and you will not be reimbursed.
Does PTO start accumulating during probation?
PTO time does not start accruing until you are past your probation period.