Company Culture

How we work, how we treat each other, and how we serve our clients

1. We work in a positive environment, full of excellent people who are always focused on solutions.

2. Personal responsibility and integrity always exist at all levels. 

3. Personal accountability is core to our beliefs: doing what we say we will do. 

4. While we respect the individual, the team is more important than a single person.

5. Everyone adds value to the company and contributes to its performance. 

6. Everyone knows their role and respects the roles of others. 

7. Everyone chooses to be here; there is no victim mentality. 

8. The work environment is relaxed, healthy, comfortable, and creative, but professional and appropriately urgent at the same time. It is a fun environment that elicits creativity and supports camaraderie. 

9. Our team members are committed to personal development. They show initiative in seeking out personal growth opportunities, making them well-rounded and whole, both outside of and at our company. 

10. We do not operate as a consensus company to move the company forward. We operate on a functional model based on the vision of leadership. 

11. We speak very politely using a person's name, and we say 'please', 'thank you', 'it'll be my pleasure', and 'certainly' as a minimum. 

12. If we talk about a person who is not present, we speak as if they are listening to our conversation.

13. If we have a problem with someone, we talk about the problem only with him or her in private.

14. If something goes wrong, we first blame a system, not a person. 

15. To be part of our team, you must live our values and follow our client and culture performance standards to the letter. Every team member is empowered to correct. 

1. I lead by example.

2. I constantly raise the bar as we lead our clients.

3. Clients will be completely delighted with what I do and how I do it. 

4. I always maintain positive relationships. 

5. I greet and farewell everyone by name, with eye contact and with a smile, whether in person or on video. 

6. If at fault, I will apologize and make restitution right away. 

7. I demonstrate a positive 'can do' attitude at all times. 

8. I focus on solutions to clients' objectives. 

9. I am creative and innovative in my approach to helping our clients succeed. 

10. I always act with integrity and honesty, and respect myself and others. I use empowering conversations. 

11. I always reply to all communication by the end of the same day that it was received. 

12. I will own any questions or complaints that I receive, and ensure they are addressed within the same business day that I receive them. 

13. I am representing the LOJO team and communicate to clients accordingly, using pronouns that represent this: we, us, our. 

14. I am always on the stage and act accordingly. 

15. I always live and demonstrate the company values.